Frequently Asked Questions

This Agreement was last modified on 01 June 2017.

What is refurbished / Unboxed Mobiles?

A refurbished / unboxed product is a brand new product with its seal opened. It comes with the original box and accessories along with the 6 months warranty from Rocking Deals or manufacturer as mentioned on the product page.

What is a pre-owned mobile?

A pre-owned device is a used product that’s as good as new, with minor cosmetic blemishes. 

Certified Pre-owned Mobile Phones are cost-efficient devices that are offered with minimum 3 Month Seller Warranty. Each of these previously used phones undergoes comprehensive quality inspection process and is reconditioned to original factory settings. 

What do you mean by grade A, B and C in pre-owned mobiles?

Excellent Condition (Grade A): Used product functionally restored with minor scratches, not visible at first glance

Good Condition (Grade B): Used product functionally restored with visible scratches.

Acceptable condition (Grade C): Used product functionally restored with visible scratches and minor dents.

What is the process of availing warranty on refurbished and pre-owned mobiles?

Customers can claim manufacturer’s warranty through authorized service centers with the same process of any brand new product.

RD warranty can be claimed by the customer by contacting our customer service network. For any clarification, customer can mail us at or reach us at +91 8471001234 from 10:00 am to 19:00 pm (Mon-Sat).

What will be the return window for mobiles under Refurbished and Pre-owned categories?

Rocking Deals follow a 7 (Seven) Days Window (From Delivery Date) policy to our valued customers. We accept returns and book a replacement against the shared order details in case of mentioned issues:

  • The product delivered is defective (Software Issue)
  • Customer received damaged product (Physically Damaged)
  • Wrong Product was received (Color, Model, and Incorrect Specification as per Brand)

Wrong and Damaged product must be reported within 48 hours (through email on) from the delivery date accompanied with images of the product & product box.

Replacements will be processed once the order is received in original condition at the warehouse accompanied with all the accessories

Warranty Terms & Conditions:

3 months RD warranty 

Liquid / physical damaged products are not covered.

Only the claims for technical defect, color issue, product mismatch issue will be entertained.

15+ Years of market Leadership
5+ Million Products Certified
1000 Cr. Worth of Inventory Sold